Terms of Service and Membership Rules
Terms and Conditions
To make sure everything runs smoothly and transparently for our customers, we have a few important terms and conditions:
Payment: All purchases must be paid in advance to secure your spot. We accept most common payment cards.
Cancellation: We understand that things come up and plans change. If you need to cancel a session, please do so at least 12 hours in advance for group classes and 24 hours in advance for private sessions to avoid fees.
Arrival: To help ensure a timely start to every session, please arrive at least 5 minutes before your scheduled time.
Validity: Our class packs and memberships have a clear validity period. Please make sure to use your classes or sessions before the expiration date.
We want your experience with us to be comfortable and rewarding. If you have any questions or concerns about our terms and conditions, you are very welcome to contact us.
We look forward to welcoming you to our Pilates community in Nørrebro!
Membership Rules
§1 Membership
We’re happy to welcome you as a member! Please remember that your membership is personal and cannot be used by anyone else. If your personal details change, such as your name, address, e-mail, or phone number, we’d really appreciate it if you let us know.
§2 Consent
By becoming a member of Frog, you consent to us collecting, registering, and processing your personal data in accordance with applicable rules.
§3 Changes to the membership rules
We may occasionally change our membership rules, but don’t worry — we will always let you know well in advance, at least 30 days before the changes take effect.
§4 Duration
Your class pack is valid for 3-6 months from your first training session, so you’ll have plenty of time to enjoy our facilities and services.
§5 Termination
Unfortunately, a class pack cannot be terminated, but we’re sure you’ll get a lot of joy out of it!
§6 Payment
We offer several convenient payment options, including payment cards and invoices. And remember, we always send a receipt to your e-mail address, so you can keep track of everything.
§7 Late payment
We understand that things happen, but don’t worry — if an invoice isn’t paid on time, we’ll just send you a friendly reminder by e-mail.
§8 Receipt
Your purchase receipt will be sent to your e-mail address so you can use it to keep track of your transactions.
§9 Price changes
If we ever change our prices, we promise to let you know well in advance, so there are no surprises.
§10 Class offerings
We adjust our class offerings based on our members’ needs and interests, but we always give you plenty of notice if a class needs to be cancelled.
§11 Mobile phones
To create an undisturbed training atmosphere, please turn off your mobile phone or set it to silent during class.
§12 Punctuality
Please arrive on time for class so you don’t disrupt the teaching or the other members.
§13 Respectful behavior
We expect all members to behave politely and respectfully toward our instructors and other members.
§14 Booking and cancellation
You must book your spot in advance for group and private training. If you can’t make it, please cancel no later than 12 hours before the class starts to avoid losing a class credit. For private training sessions, please cancel no later than 24 hours before the scheduled time, otherwise one class credit will be charged.
§15 Valuables
We take good care of your belongings. However, we accept no responsibility for loss or theft of personal items.
§16 Responsibility
We’d like to remind you that training with us is at your own risk, but we’re always here to make sure you train safely and effectively.
Please inform your instructor of any health issues or injuries before class begins so we can adapt the training to your needs.
Thank you for your understanding and cooperation. Let’s work together to create a positive and rewarding training environment for all members.
§17 Minimum number of participants
We love keeping our classes small and personal — it’s part of the Frog magic. But to make sure there’s good energy and the best possible experience for everyone, we reserve the right to cancel a class if only one participant is signed up.
The class will run with a minimum of two participants, and of course we’ll let you know well in advance if anything changes.
Membership Terms for Frog Pilates – Frog Crew Subscription
Subscription and payment
The membership costs DKK 1,075 per month and gives access to 8 classes per month. Payment is automatically charged each month to the payment card provided.
Use of classes
You have the flexibility to choose when to use your 8 classes during the month. Your subscription can start on any day of the month, and you then have 30 days to use your training sessions. For example, if your subscription starts on 20/10, you have until 20/11 to use your 8 classes.
Please note that the 8 classes must be used within the 30-day period and cannot be carried over to the next month. Any unused classes expire at the end of the period.
Cancellation
You can easily cancel your membership yourself via Momence, and cancellation can be done from day to day. However, to avoid payment for the following month, the cancellation must be completed no later than the day before the next payment date. You are liable for payment for the current month regardless of the cancellation date.
Pausing membership
If you need to pause your membership, please contact Sara at info@frogpilates.dk. Please note that the membership cannot be paused via Momence, but we’re happy to help you find a solution.
No-shows and cancellations
If you do not show up for a class without cancelling, the membership will still be counted as used. We recommend that you cancel no later than 12 hours before the class starts to avoid paying for a missed class. In the event of a no-show without cancellation, one class credit will be deducted from your subscription.
Transfer of membership
The membership is personal and cannot be transferred to others.
Changes to the terms
Frog Pilates reserves the right to change the membership terms. Any changes will be communicated to members with reasonable notice.
Liability and insurance
Training at Frog Pilates is at your own risk, but we are here to make sure you train safely and effectively. If you have any health concerns or injuries, we recommend that you consult a doctor before starting. Please inform your instructor of any health issues or injuries before class begins so we can adapt the training to your needs.
GDPR
Welcome to Frog Pilates, where your privacy and data security are our top priority. We are dedicated to ensuring that your personal information is processed safely and responsibly in accordance with applicable legislation, including GDPR.
When you take part in our Pilates classes or use our online platform, we may need to collect certain personal information from you, such as your name, contact details, and health information. This information is used solely to support your training experience, tailor our services to your needs, and ensure your safety and well-being during training.
We assure you that your data will only be used for the stated purpose and will never be shared with third parties without your consent, unless required by law. We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, loss, or misuse.
When it comes to cookies, we use them on our website to improve your user experience and analyze traffic on our platform. We only use cookies that are strictly necessary for the operation of our website, and we always obtain your consent before using cookies for non-essential purposes.
We encourage you to read our full privacy policy to get a clear understanding of how we collect, use, and protect your data. If you have any questions or concerns about our data processing practices, our team is always ready to help and provide you with more information.
Thank you for trusting Frog Pilates with your training needs and personal information. We are committed to ensuring your complete satisfaction and confidentiality during your time with us.
Privacy Policy
Welcome to Frog Pilates’ privacy policy. At Frog Pilates, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable legislation, including GDPR.
What information do we collect?
When you take part in our Pilates classes or use our online platform, we may need to collect certain personal information from you. This may include details such as your name, contact information, health information, and payment details where relevant. This information is used solely to support your training experience and to ensure your safety and well-being during training.
How do we use your information?
We use your information to tailor our services to your needs, support your training experience, process payments, and communicate important information regarding your bookings or our services in general. We will never share your information with third parties without your consent unless required by law.
Protecting your information
We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, loss, or misuse. We ensure that only authorized persons have access to your information, and we maintain strict security measures to protect your data.
Cookies
On our website, we use cookies to improve your user experience and analyze traffic on our platform. We only use cookies that are strictly necessary for the operation of our website, and we always obtain your consent before using cookies for non-essential purposes.
Your rights
You have the right to access the information we hold about you and to request that any inaccuracies be corrected. You also have the right to request deletion of your information or to restrict its processing in certain situations. If you have any questions or concerns regarding our processing of your information, our team is always ready to help.
Changes to the privacy policy
We reserve the right to change this privacy policy from time to time to reflect changes in our services or in the law. Any changes will be published on our website, and your continued use of our services will constitute your acceptance of those changes.
Thank you for choosing Frog Pilates as your partner on the path to a healthier life. Your privacy is our top priority, and we are committed to protecting your information and ensuring your satisfaction during your time with us.